VAT Tax rates will be applied to front-end orders so long as you've properly set up all required settings.
Troubleshooting VAT Tax Issues For Manual Orders
These taxes will NOT be applied to manual orders at any point. If you are creating a manual order for your wholesale customer, you'll need to manually apply the VAT tax rate via the 'Taxes' setting or by using the 'Custom line item' option.
Troubleshooting VAT Tax Issues for Front End Orders
The following settings needs to be in place in order for a VAT rate to be applied to your wholesale customer's front end order:
The product must be marked as 'Charge Tax On This Product'
The customer's account must be marked as 'Exempt From Taxes'
A 'VAT Rate' must be established within our App's settings
You must ensure that all three of those settings are in place, otherwise the app will NOT apply a VAT Tax charge to your customer's front end orders.
If you find that all of these settings are in order, yet your customer was still not charged the VAT tax rate as expected, please reach out to our team at email@example.com.